Privacy Policy

Privacy Policy

Ghrannik Masala, operated by [Legal Business Name], respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, contact us or submit a product or business enquiry.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: Your name, email address, phone number and location.
• Business details: Company name, business type and information submitted for bulk orders, dealership or distribution enquiries.
• Enquiry details: Products, pack sizes, quantities, sample requests and messages you share.
• Order-related information: Billing, delivery and tax details where necessary for a direct business transaction.
• Technical information: IP address, browser, device information, pages visited and interactions with website links, where collected through server logs, cookies or enabled analytics tools.

Please avoid submitting sensitive personal information that is unnecessary for your enquiry.

2. How We Use Your Information

We use information for the purposes relevant to your interaction with us, including:

• Responding to questions and product enquiries.
• Providing quotations, bulk pricing and sample-related assistance.
• Managing business orders, deliveries and ongoing supply relationships.
• Evaluating retailer, wholesaler and distributor enquiries.
• Improving website performance, product information and customer support.
• Understanding website visits and marketplace-link clicks.
• Protecting our website against misuse and meeting applicable legal obligations.

Where you have opted in, we may also send product updates, offers and promotional communications. You can unsubscribe or ask us to stop these messages at any time.

3. Marketplace Purchases

Our website primarily provides brand information, a product catalogue and business enquiry facilities. Online retail purchases are directed to third-party marketplaces through available purchase links.

When you purchase through a marketplace, that platform handles checkout, payments and associated personal information under its own privacy policy.

We do not collect your card details, UPI PINs or marketplace passwords through our website. If a marketplace shares order information with us as a seller, we use it only for permitted purposes such as fulfilment, customer support and applicable record-keeping.

4. Cookies and Analytics

Our website may use cookies and similar technologies for essential functionality and, where enabled, analytics or advertising.

These technologies may help us understand which products visitors explore, measure marketplace-link clicks and assess campaign performance. Where required, we obtain consent before using non-essential tracking technologies.

You can manage cookies through your browser and any cookie controls provided on our website. Disabling certain cookies may affect website functionality.

5. When We Share Information

We share personal information only where necessary for the purposes described in this policy, including with:

• Website hosting, IT support and communication service providers.
• Analytics or advertising providers, where enabled and subject to applicable consent requirements.
• Delivery or fulfilment partners handling requested samples or direct business orders.
• Authorised business partners where needed to address your supply or distribution request.
• Professional advisers or public authorities where required by law or necessary to protect lawful rights.

Service providers acting on our behalf are expected to protect the information and use it only for authorised purposes.

We do not sell or rent your personal information.

6. WhatsApp and External Services

If you contact us through WhatsApp, social media or another external service, your interaction is also subject to that service’s privacy policy.

We use the information you send to respond to your request and manage the related business communication. Making an enquiry does not automatically subscribe you to unrelated promotional messages.

Our website may contain links to third-party websites. Please review their privacy policies before sharing information with them.

7. Information Security and Storage

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online transmission or storage system can be guaranteed completely secure.

Our service providers may process or store information in India or other countries. Where this occurs, we take steps to meet applicable data protection requirements.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to handle your enquiry, maintain an active business relationship, fulfil the purposes described in this policy or meet legal and record-keeping requirements.

When information is no longer required, we take reasonable steps to delete it or make it no longer identifiable.

9. Your Choices and Requests

You may contact us to request access to, correction of or deletion of the personal information you have provided. You may also withdraw consent for consent-based processing or opt out of promotional communications.

We handle requests in accordance with applicable law and may need to verify your identity. Some information may need to be retained for legal obligations or unresolved transactions. Withdrawing consent may affect our ability to provide a service that depends on that information.

10. Children’s Privacy

Our enquiry and business services are intended for adults. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy when our website, business practices or applicable requirements change. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or request fresh consent.